BBQPelletsOnline.com Group Buy Procedural Updates and COVID-19 Response (03/26/20)
After careful consideration BBQPelletsOnline.com has decided to continue to provide our Group Buy service to our customers beginning immediately, with some changes to our procedural protocol.
With the unpredictability of the current global COVID-19 situation, we have made the following adjustments to our services as outlined below.
A. In each Group Buy, at least ONE participant must be willing to pick up another participant's portion of the pellets should there be a last-minute travel/medical emergency.
Unfortunately, the shipping terminal will not allow partial pallet pickups and with the rapid rate of infection we would need to have a designated person in place that could in an emergency pick up and store the pellets.
BBQ Pellets are classified as Cooking Fuel and may be an acceptable reason to travel outside of your county. This would vary by location so please confirm the restrictions and exclusions in your particular area.
C. Every participant would also need to confirm that they will have access to the pre-determined terminal/pickup location should there be a Shelter In Place issued for your area and you are unable to leave your particular county.
We will provide the address for each terminal/pickup location when we send you the information for the Group Buy. We would ask that you please confirm that the terminal is within your travel area PRIOR to joining a buy.
D. As an additional measure we will now be re-confirming with each individual participant just prior to the factory preparing your pallet for shipment.
This extra step may cause a 24 - 48 hour delay in the shipment of your pallet, but it is critical that we do this with the ever changing environment around our country.
In conclusion, we would ask that you understand that this is a cooperative effort between BBQPelletsOnline.com and several participants. The sudden changes to travel and delivery are challenging for all of us and we may have participants that will have to drop out at the last minute or make changes to pick up days or times. We ask that you please keep this in mind and keep the lines of communication about these changes open.
Group Buy (GB) Frequently Asked Questions (FAQs)
To answer Group Buy questions for Lumber Jack BBQ Pellets
What is a Group Buy (GB)
A GB is when BBQPelletsOnline.com combines customer orders into a larger order to take advantage of bulk pellet discounts and lower shipping costs. This lowers the per-bag price for everyone.
Where are GBs Delivered
GBs are delivered to customer sites or to hundreds of shipping terminals around the country. We try to find a place to minimize shipping costs that are central to all participants. If delivered to a Shipping Terminal, participants must meet together, during weekday daytime hours. Specific availability times will be provided.
How long can I expect the GB process to take from Inquiry to Delivery
A successful GB process can take anywhere from 1 week to 1 month.
How do I start a GB or Participate in an Existing Group Buy
GBs usually start with one person looking to split an order with others in their area to save money. BBQPelletsOnline.com searches for others to participate using our existing customer/potential customer list and social media. If you would like to start a new Group Buy or participate in an existing Group Buy, fill out the Group Buy Request form fill out the GB form here.
How many bags can I order in a group buy?
A minimum of a 1/4-ton is required to participate in a group buy. A 1/4-ton is 13 40# / 26 20# bags or a combination for a total of 520#. Participants can purchase any quantity (e.g., 700 pounds, 1000 pounds, etc.) if there is room on the pallet. Max load is 1.2-tons or 2400#.
What Pellets can I order/How do I select pellet varieties?
Participants can mix and match different varieties for their portion. Selections can be submitted via our pellet selection form online or we can accept your selection via email or phone. However the selection is captured, it is important that you review your invoice for accuracy. Whatever is on your invoice is what will be delivered.
Everyone’s Paid Up.. How long does it take to get my order?
It generally takes 4-6 days to get pellets shipped (1.5-2 weeks during peak BBQ season), then a few days to a 1.5 weeks for shipping, depending on destination. This could be quicker, but better to not over-promist. When shipped, we do provide tracking information to participants to help with planning order pickup.
Who Coordinates Pickup
After payment, we share all participants’ contact information and order details. All participants will communicate with each other to coordinate a pickup time. We will confirm delivery dates and relay that information to the group. We can facilitate, but often participants work out specific times/days. Please cc us on all pickup coordination emails.
How do I pickup my pellets?
During a terminal pick up, all participants must meet at the same time on a weekday during regular business hours to pick up the pellets. Please arrive with a photo ID and have your tracking number handy. Each participant loads their own order into their vehicle.
Would I pick up my portion from another group buy member?
In a group buy, all members pick up their portion from the terminal at the same time. The buy has one contact individual but the responsibility for pickup of the order does not fall on that participant. Each buy participant is responsible for their own portion of the order unless they have made arrangements with another participant.
Can I have an individual not involved in the buy pickup my order?
Sure, however you MUST contact us prior to pallet delivery at the terminal and supply us with their name. Any individual not listed on the order will not be allowed access to the terminal for pickup.
The order shows delivered on shipper’s website, can I pick it up?
No, not until we confirm delivery and that the shipper has moved the order to the dock and it is available for pickup.
How long do we have to pick up an order from a Shipping Terminal?
Once we confirm delivery and availability, orders should generally be picked up within three days.
When are terminals open for pickup?
Shipping terminals are only open weekdays and “will call” hours are typically between 10 am to 4 pm. However, a small number of terminals have limited hours. We will advise participants if there are limited operating hours.
Why was my group buy closed?
Unfortunately, there are times when our very best efforts are unable to locate enough participants to fill a group buy. In these cases, the group buy is closed. We will revisit the group buy in the future and will send you an email to confirm your continued interest.
What if there is a mixup of pellets and either I am shorted bag(s) or receive incorrect bag(s)?
The expectation is the variety on a paid customer invoice is what should be delivered to the customer. While uncommon, if there is a confirmed mixup of pellets from the warehouse, BBQPelletsOnline.com will refund the cost of the bags plus the proportion of shipping.
While BBQPelletsOnline.com would like to provide all pellets to customers. the cost of shipping replacement bags is often quite a bit more than the cost of the pellets.